Booking Enquiries

All booking enquiries should be directed to the company you booked your holiday with.

Icelolly.com does not hold any information regarding bookings of holidays as they take place between the customer and one of the travel agents who advertise online.

For any questions regarding your booking confirmation, tickets, amendments and cancellations please contact the travel agent you booked through.

Questions

1. I have a query about the holiday I've booked or a holiday I've seen onsite. Who do I need to contact?
   Please contact the travel agent you booked with or the travel agent who is advertising the offer.
2. I can't remember the company I booked with. How do I find it?
   To find out the company you booked with please check with your bank account or credit card company as they will have details on who the payment was made to
3. Is the price quoted online for two adults?
   Yes, the price is per person based on two adults sharing.
4. Does the price include flights and hotel?
   Yes, the price you see includes flights and accommodation.
5. Are transfers included in the price?
   Transfers may be included in the price you see, please check the booking terms on the relevant offers.
6. Passport & Visa Advice
   For information regarding passports and visas, please go to: http://ukpa.gov.uk
7. Foreign Office Advice
   For information on the foreign office, please go to: http://www.fco.gov.uk/knowbeforeyougo