Yes it is very important that you keep your voucher safe, as you need to produce this on arrival to check in at the hotel.

Keep this voucher safe. On arrival at you destination airport look for your name on the boards been held up by various companies. On finding the appropriate representative show them your arrival voucher and check with them that they are the correct person. On return they will contact you 24 hrs prior to departure to re-confirm pick up time; you will then need to produce your departure voucher.

You will be asked at the time of booking whether or not you require meals on the flight, they are not included in the price on the Internet.

Transfers are not included in the price on the Internet but may be added up to three days prior to departure date.

If there is any kind of mistake on your confirmation you must contact us urgently as it could incur costs which can escalate the longer it is left.

If there is a spelling mistake on your tickets you must contact us immediately as it is probable that you will not be able to use these to fly and the relevant arrangements for new tickets will need to be made.

Any child up to the age of two years old is classed as an infant and relevant charges are made dependant on the operator which you are flying with. Children up to and including twelve are priced as children on all hotel based holidays – Half Board, Bed & Breakfast, All Inclusive. If you have chosen as self catering option then the child price is relevant up to and including the age of sixteen.

This is because the hotelier has to re-coup some of the loss incurred in selling a room which can sleep two or three paying guests to just one person.

As long as there has been no major complications you can fly when pregnant, but you must be back in the country by 28 weeks into the pregnancy. Different airlines may vary.

The deposit required to confirm your booking will vary dependant on the flight supplier but you will be advised of the relevant cost when you search on line, or speak to one of our representatives. If the carrier is a low cost airline the full amount for the flight will be payable on booking.

Different suppliers will sell allocation to the same hotel and they may use several ways of defining the rating with such things as suns, diamonds, ticks etc. this will be their own rating system although all hotels usually have an official star rating.

The balance of your holiday should be paid no later than ten weeks prior to departure.

Your tickets will be dispatched approx 4 to 7 days prior to your departure date.

On all late deals you will be allocated 15kg per person main luggage allowance and 5kg per person hand luggage allowance. Infants are not allocated any luggage allowance. If you have chosen a low cost carrier for your flights there will be an extra charge for baggage in line with the airlines terms and conditions.

The web site is not live, therefore you will be given an up to the minute price and availability check when you speak to a consultant, if you do not agree with the price you are under no obligation to continue with the purchase.

No, we do not price match under any circumstances.

The usual time for check in to any hotel room is 2pm.

Any complaints should be addressed to – Sunsave - 97 Storr Hill, Wyke, West Yorkshire, BD12 8PQ

If you have any concerns or problems whilst in resort then please contact the number on your accommodation voucher.

For information regarding passports and visas, please go to: http://ukpa.gov.uk

For information on the foreign office, please go to: http://www.fco.gov.uk/knowbeforeyougo

We recommend that you check with your GP, Practice Nurse or Travel Health Clinic for specific guidance.