The UK's leading holiday price comparison site

FAQs

Booking

I have a query about the holiday I've booked or a holiday I've seen onsite. Who do I need to contact?
Please contact the holiday provider you booked with or who is advertising the offer
I can't remember the company I booked with. How do I find it?
To find out the company you booked with please check with your account or credit card statement. Their details will be on the statement.
Is the price quoted online for two adults?
Yes, the price is per person based on two adults sharing.
Does the price include flights and hotel?
Yes, the price you see includes flights and accommodation.
Are transfers included in the price?
Transfers may be included, it will depend on the holiday type booked. Double check at the time of booking. If they're not included, they will be available as an optional extra.
How much does it cost to cancel a holiday?
You will need to contact the company you booked with directly and enquire.
Do the offers include baggage and transfers?
It will depend on the airline and holiday provider whether baggage and transfers are included. Please contact them to find out more.
How much checked in luggage allowance is allowed, does that include cabin luggage?
Checked in luggage allowance, whether included or purchased as an optional extra will depend on the airline that the holiday is booked with. In regards to carry on luggage, this will also vary from airline to airline. Please contact the holiday provider that you booked with to find out more.
If two of us book a holiday, are we able to sit together on the plane and will there be an extra charge?
Extra charges for seat selection will depend on the airline that the holiday is booked with. Please contact the holiday provider to find out more.
How far in advance before the holiday do you need to book?
Booking time frames before travel will vary between holiday providers. Please contact the relevant holiday provider to find out more.
Are the holidays on icelolly.com protected?
Advertisers must be a member of one of the following organisations ATOL, ABTA, Global Travel Group, Travel Trust Association or IPP to make sure that the customers holidays are protected.
Do the offers include flights and accommodation?
All holiday offers include flights and accommodation as standard.
Are the holiday providers on icelolly.com reputable?
Advertisers must be a member of one of the following organisations ATOL, ABTA, Global Travel Group, Travel Trust Association or IPP to make sure that the customers holidays are protected.
Are there additional fees for adding baggage and transfers after booking a holiday?
This will depend on the holiday provider if they are an optional extra. Please contact the holiday provider the holiday has been booked with to find out more.
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Payment

Is it possible to pay for my holiday split onto 2 different cards?
Yes, it is possible to split the payment. Just double check with the holiday provider first before making the booking.
Are there any surcharges for paying via Debit Card?
You will need to contact the company you booked with to find out.
How long before the flights does the holiday have to be paid for
Different companies will have different payment terms but it's roughly between 12 and 14 weeks depending on the carrier.
Do I pay icelolly.com for my holiday
No, icelolly.com is a holiday price comparison site only, so we only compare the holidays. You will pay the holiday provider direct.
Do you have to pay in full or is it possible to pay a deposit?
It will depend on the holiday provider you make the reservation with whether it is possible to pay in installments. Please contact the holiday provider to find out.
Can I book a holiday online?
At the moment, holidays can only be booked over the phone. Telephone numbers of the holiday providers are found on the holiday results pages.
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Flight Questions

Are all flights advertised on icelolly direct to the destination selected?
The majority of flights advertised are direct to the destination, however indirect flights can also be offered as part of the advertised price.
Do all the deals include a return flights?
Yes all the offers on icelolly.com include return flights.
How can you find out the flight times?
You will have to ask flight times when you call to book. They should also be on your booking confirmation.
Does icelolly.com do flights only?
We now offer flight only searching on icelolly.com/flights
How do I know who I am going to fly with?
You will find out who you are flying with at the time of booking and on your booking confirmation.
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Passports, Visa and Travel Advice

There are only a couple months left on my passport before it expires. Am I ok to travel for on it?
It depends on where you're travelling to as different countries have different rules for entry. To double check, visit the Foreign Advice Travel website for destination requirements and updates.
How do I renew or apply for a passport?
Passports can be applied for online, over the phone or via post. To find out more about applications visit the UK Foreign Travel Advice website.
How do I find out hand luggage restrictions for my holiday?
There are national restrictions on what can be taken on a plane in hand luggage - make sure your bag is ok by checking the UK Foreign Travel Advice website. For in cabin luggage allowance, you will need to ask the airline or holiday provider that you made the booking with.
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General Questions About Icelolly.com

Who are icelolly.com?
We are a holiday price comparison site, comparing millions of holidays daily.
What dates can I search for a holiday?
Holidays are uploaded daily with a wide range of availability across hundreds of destinations. To compare millions of holidays, use our search on the icelolly.com homepage.
Why are offers on icelolly.com low?
icelolly.com displays over 40 million offers from some of the UK's leading holiday providers. All offers must include flights and accommodation as standard. There may be optional extras such as transfers and luggage depending on the holiday type and holiday provider.
What resorts are promoted on icelolly.com
icelolly.com has holidays to hundreds of resorts worldwide. To find out more, visit our resort pages and discover one suitable for you.
Are there free child places on the offers?
The holiday providers on icelolly.com don't normally offer free child places unless specified. The prices however may be much lower than that of adult prices.
Does icelolly.com advertise holidays to family friendly resorts?
There are many resorts which are suitable for families on our site. Check out our article on some the best family friendly resorts.
When do holidays come on sale?
Holidays are uploaded daily with a wide range of availability across a range of dates
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