Icelolly.com FAQ
Booking
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I have a query about the holiday I've booked or a holiday I've seen onsite. Who do I need to contact?Please contact the travel agent you booked with or the travel agent who is advertising the offer.
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I can't remember the company I booked with. How do I find it?To find out the company you booked with please check with your bank account or credit card company as they will have details on who the payment was made to.
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Is the price quoted online for two adults?Yes, the price is per person based on two adults sharing.
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Does the price include flights and hotel?Yes, the price you see includes flights and accommodation.
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Are transfers included in the price?Transfers may be included in the price you see, please check the booking terms on the relevant offers.
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How much does it cost to cancel a holiday?You will need to contact the company you booked with directly and enquire.
Payment
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Is it possible to pay for my holiday split onto 2 different cards?Yes.
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Are there any surcharges for paying via Debit Card?You will need to contact the company you booked with to find out.
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How long before the flights does the holiday have to be paid forDifferent companies will have different payment terms but it's roughly between 12 and 14 weeks depending on the carrier.
Flight Questions
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How do I know who I am going to fly with?You will find out who you are flying with at the time of booking.
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Do all the deals include a return flights?Yes all the offers on Icelolly include return flights.
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Do you do flights only?No we don't flights only
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How can you find out the flight times?You will have to ask flight times when you call to book.
Passport & Visa
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Passport & Visa AdviceFor information regarding passports and visas, please go to http://ukpa.gov.uk.
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Foreign Office AdviceFor information on the foreign office, please go to: http://www.fco.gov.uk/knowbeforeyougo.