Customer Service Advisor
|The Role||Full/Part Time Vacancies Available |
This is a very busy and rewarding role, with the successful candidate being responsible for ensuring all customers receive a ‘call and confirm’ phone call, recapping all details of the booking and ensuring they are to the satisfaction of the customer. You will also be the first point of contact for all customer queries and complaints.Working as part of a small team, you will identify and resolve booking errors, manage the customer service inbox and respond to email queries related to pre and post departure.You will also have the opportunity to proactively sell all ancillary products in line with targets and KPIs.Candidates will be expected to have previous experience within a customer focussed environment.Previous experience of working within the travel industry in a retail store or call centre will be a distinct advantage, as will a qualification in Travel and Tourism. Experience of the Tarsc back office system is highly desirable.As we are a call centre, we require flexibility to work all days of the week. Our Customer Service Team is open 9.00 am to 6.00 pm
|The Person||You must demonstrate exceptional communication skills with the ability to build rapport with our customers.You’ll be excellent at problem solving and will work well as part of the customer service team, supporting other team members as and when required.|
|The Role||The successful candidate will work as part of a small team, responsible for loading all customer bookings onto our back office system, and ensuring timely completion of bank reconciliation. |
You will also be responsible for completing on-line check in for customers, managing our payments and balance due diary and uploading all relevant travel documents for customers onto the ‘Manage My Booking’ part of the website.
You will also have the opportunity to proactively sell all ancillary products in line with targets and KPIs.
Candidates will be expected to have previous administration experience within a customer focused environment.
As we are a call centre, we require flexibility to work all days of the week. Our Customer Service Team is open 9.00 am to 6.00 pm
|The Person|| |
You must demonstrate exceptional organisation and time management skills with high attention to detail.
|The Role||As a Data Analyst you will provide timely and accurate business reporting to colleagues and partners and assist with analysis to improve Icelolly’s performance. Your other responsibilities will include: • Being totally committed to the achievement of Icelolly’s Business Plan and Brand Values. • Working within a small team to extract, manipulate and analyse significant volumesof data from multiple systems including Financial, Web traffic and Call data. • Maintaining regular reporting ensuring it is accurate, delivered to deadlines and all documentation is up to date. • Analysing key trends and present in a format which helps the management team understand past data and possible future trends. • Liaising with stakeholders to agree objectives of new analysis / reports and remove reports no longer needed. • Streamlining existing reports to make production quicker and ensure data sources are aligned across reports. • Working with IT to make sure any impact of technical changes or issues is understood, they are communicated to the wider team and improvements in data provision / quality are implemented. • Maintaining and monitoring systems in line with Icelolly’s IT Acceptable Use Policy.|
|The Person||Qualifications: • A degree in Mathematics or similar qualification. Requirements: • Two years plus experience in a data analysis role. • Passion for understanding numeric data and learning new skills. • Strong Advanced Excel skills (including the ability to use pivot tables and lookups). • SAS, Google Analytics, VBA and PowerPoint skills would be advantageous.|
|The Role||Salary up to £40,000 p.a. depending on experience As Management Accountant you will be responsible for the preparation of weekly and monthly management accounts and for the provision of quality management information. Your other responsibilities will include: • Being totally committed to the achievement of our client’s Business Plan and Brand Values. • Preparing weekly and monthly accounts, analysing variances and investigations as required. • Ensuring management information is presented to all relevant employees in a format that simplifies understanding and decision making. • Working with Data Analysts to ensure that all required management information is reliable, accessible and auditable. • Preparing audit information within required timescales. • Ensuring processes and controls are developed and adhered to, to minimise business risk. • Managing day to day working capital, including credit control and debtors. • Completing quarterly VAT returns and reconciliations, ensuring processes are compliant with requirements. • Supporting the Financial Controller in the management of payroll including HMRC, PAYE, P60 and P11D. • Ensuring corporate governance issues are understood, tracked and communicated across the business as appropriate. • Maintaining and monitoring systems in line with our client’s IT Acceptable Use Policy.|
|The Person||Qualifications: • Qualified ACCA, ACA or CIMA accountant or equivalent. Experience: • Previous Management Accountant experience.|
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