Customer Service

Chat
A Message From Our CEO

Dear icelolly.com member,

With spring on the horizon, we've been receiving many questions related to the Easter and Summer holidays, and the impact COVID-19 (Coronavirus) is having on travel at this time.

We understand that there is a lot of uncertainty at the moment. Determining whether to travel is a personal decision, which is why I have made a pledge to ensure that icelolly.com provides you with the latest details to help you with your decision-making during this challenging time.

The icelolly.com team is here to help, guide and advise by providing you with the latest travel information regarding those destinations affected by Coronavirus and what your travel insurance and policies cover. Taking advice from the Foreign & Commonwealth Office, as well as our travel partners, we will continue to prominently feature the most up-to-date information we can on our website, mobile app and social channels as the situation develops.

While some customers are amending or delaying their plans, there are many others still travelling or looking to book a holiday through icelolly.com and our partners.

Regardless of your position today, I’d like to highlight a few key points:

  1. We always follow government advice in terms of the destinations we promote and the advice we share. We put our customers’ best interests first to ensure you can make the right decision with the most accurate information available.

  2. We compare and recommend holidays from the leading travel companies in the UK. A holiday booked through one of our partners is an ABTA and ATOL financially-protected holiday. When booking through icelolly.com, you can rest assured that your holiday and money are in safe hands.

  3. We have a talented team of people searching for the best deals from destinations deemed safe to travel to. As you know, we compare holidays for destinations around the world as well as the UK, with our new UK breaks collection featuring various categories such as Regional Getaways, Theatre Breaks, Cottages and Family Holidays.

We would only recommend a holiday that we would go on ourselves, and we remain dedicated to keeping you well-informed today and into tomorrow. Should you have any outstanding concerns or travel related questions, please feel free to drop me an email to [email protected]


Best wishes,

Richard Singer

Chief Executive Officer