Customer Service

Monarch Airlines Ceases Trading: Here’s What You Need To Know

News has emerged that Monarch Airlines have ceased trading, leading to the cancellation of 300,000 flights and holiday bookings.

Monarch, the UK’s fifth largest airline, entered into administration at approximately 4:00am BST on 2nd October 2017 – a time when none of its planes were in the air, however the situation will affect thousands of passengers still at their destination.

If you have booked any part of an upcoming holiday with Monarch or are currently away and concerned with how this will affect you, here is everything you need to be aware of.

I booked my holiday with What should I do now?

You should contact the agent you booked your holiday with, not Monarch. A different course of action is required dependent on what part of your booking is with Monarch.

Contact details for all advertisers on can be found here.

I’m abroad and my flight home was due to be with Monarch. Help!

There are around 110,000 Monarch customers currently overseas and the CAA has been asked to charter more than 30 planes to bring them back to the UK. New arrangements are being made for everyone due to fly back on or before 15th October 2017 at no extra cost to them.

Priority is being given to vulnerable passengers, including unaccompanied minors, and every effort will be made to ensure families travel on the same flight.

I’m in the UK and due to fly with Monarch soon. Should I still head to the airport?

Unfortunately, all future holidays and flights booked in part or in entirety with Monarch have been cancelled as of 2nd October 2017. Do not travel to your UK airport as your flight will not be operating. Keep an eye on all the latest advice.

Please contact the booking agent you booked your holiday with if this affects you for more information and details of your next best course of action.

I’m not travelling soon but do have a future flight/holiday booked with Monarch. What do I need to do?

You could be entitled to make a claim, depending which part of your holiday has been booked with Monarch. However given the sheer amount of customers this is affecting, you should not submit a claim until you are advised to do so.

Please contact your booking agent for more information on whether your booking is ATOL protected and how and when you should go about making a claim.

Can I still compare package holidays on

Yes! Millions of holiday deals are advertised on from a number of different agents and airlines. Package holidays and/or flights with Monarch will no longer be available as of 2nd October 2017 but you can still compare the best offers provided by multiple other companies.

You and your money is protected when booking with advertisers on We strive to help users on our site book with confidence, safe in the knowledge that you are covered should anything go wrong after booking or whilst on holiday.

Financial protection must be provided for all package holidays offered by our partners to ensure your trip is protected. Any flight packages are ATOL protected whilst non-flight packages are protected by ABTA.

Still concerned about booking with an advertising agent on See here.

How many cancellations have been made?

Approximately 300,000, which could impact up to 750,000 people. This includes about 110,000 Monarch customers who are currently overseas.

What does this mean for Monarch?

The company, which employs around 2,100 people, has ceased trading effective immediately. All future bookings with Monarch Airlines Ltd, Monarch Holidays Ltd, First Aviation Ltd, Avro Ltd, MH Aviation Transport Ltd, Avro Aviation Ltd and somewhere2stay Ltd have been cancelled and are no longer operating.

Why has Monarch been forced to cease trading?

The company reported losses of £291m for the year to October 2016 after seeing a slump in revenue compared to the previous period, which had seen Monarch record profits of £27m.

Last-ditch talks had been held with the Civil Aviation Authority (CAA) about renewing its licence to sell package holidays, but a deal wasn’t reached by the deadline of midnight on Sunday 1st October 2017.

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You can keep up to date with the ongoing developments and CAA advice by visiting: