Customer Service

Thomas Cook Ceases Trading: Here’s What You Need To Know

It has been confirmed overnight that Thomas Cook and all companies in its group have officially ceased trading, meaning flights and holidays booked with these travel agents are cancelled. If you or someone you know is affected by this, read on for more information about your next available steps...

Why Have Thomas Cook Been Forced To Cease Trading?

The company needed to secure funds of £200 million in order to preserve its future and hasn’t been able to do so. Reports suggested Thomas Cook approached the government in a bid to plug the gap it needed to satisfy lenders, though unfortunately this wasn’t possible.

I Have A Holiday Booked With Thomas Cook. Should I Head To The Airport?

No, all flights and packages booked through Thomas Cook and other companies in its group have officially been cancelled. If you have ATOL Protection, you will be able to claim back the money you paid for your holiday, full details of which will be provided by the Civil Aviation Authority (CAA) in due course.

How Do I Know If I’m ATOL Protected?

All flight-inclusive package holidays generally always come with ATOL Protection, something which you should have received in certificate-form when making your holiday booking. This means that your money is safe and you are entitled to a full refund.

The scheme is run by the CAA and information about how to make such claims will be visible on their website very soon.

I’m Not Travelling Soon But Do Have A Future Holiday Booked With Thomas Cook. What Should I Do?

Unfortunately your trip is now cancelled. The CAA is in the middle of a huge task to, first and foremost, get all UK travellers back home safely. After this point, their priority will be to make arrangements for all people with future holidays booked through the Thomas Cook Group to receive a full refund, providing you have ATOL Protection.

For the moment, hang tight as there nothing you can do right now. The CAA have stated that the process of managing all refunds will be launched by Monday 30th September, and that you should receive your money back within 60 days of full information being received. You will likely be asked to provide things like booking confirmation and any email correspondence you had with Thomas Cook and its employees for example so it might be a good idea to collate such detail in the meantime just so you are ready to submit your claim when the time arrives.

I’m Currently Abroad On A Holiday Booked With Thomas Cook. What Should I Do?

Don’t worry, the CAA is currently in the process of sorting out alternative flights for all travellers (thought to be around 150,000) currently abroad with Thomas Cook to get everyone back to the UK.

This is a hugely complex process and the CAA are working around the clock to ensure all passengers return home safely. It is important to note however that these repatriation flights will only be operating until 6th October 2019 and if you plan to come back after this point, you would need to make your own travel arrangements.

The CAA have manged to secure a fleet of aircraft from around the world to ensure UK travellers can get home, and they are also in the process of contacting hotels with Thomas Cook customers to inform them that the cost of the accommodation for these guests will be covered by the ATOL scheme.

It is important to note however that you should not travel to the airport until your flight back has been confirmed.

My Package Was Booked With Thomas Cook, However My Return Flights Are With A Different Airline. What Does This Mean?

Some of the package holidays booked through the Thomas Cook Group include flights with other airlines. If this is the case with you, your trip home will be unaffected by these developments and is still valid, though other aspects such as your accommodation and transfers for example will be impacted.

I’ve Regularly Used Thomas Cook When Booking Holidays. What Should I Do Now?

Thomas Cook has been a popular and long-used travel agent for UK holidaymakers. They, along with many other of the country’s leading travel brands, have advertised on our website in the past and news that the company has ceased trading will impact thousands of British travellers.

Every single package holiday deal seen on is protected under either the ATOL or ABTA schemes, which means your money is safe should you have already booked a trip through our site or plan to do so in the future. As mentioned, we compare the latest prices from all the UK’s leading travel brands so you can browse safe in the knowledge that you have the best available options to choose from.

Do you have any further questions relating to the Thomas Cook situation? Contact our team by emailing [email protected] and we’ll do our very best to advise your best course of action. Alternatively, updates will be provided on the CAA's website via this page: