In light of the recent Coronavirus (COVID-19) outbreak, many travel companies are updating their cancellation policies in order to protect consumers with holidays booked, as well as consumers considering booking a break away in the very near future. Here at icelolly.com, we like to bring you the latest in travel news, as seen on our recent travel insurance post. With that in mind, we’ve complied a handy list of the policy changes that are currently in effect, and we’ll add to the list as and when new announcements are made; so be sure to bookmark this page.
So, without further ado, here are the top travel brands that have updated their cancellation policies:
As of 13th March 2020 until 31st March. Ryanair will waive the flight change fee for customers who wish to change their travel plans due to the current COVID-19 outbreak. This policy applies to all existing and new bookings. The temporary update does not apply to customers affected by flight cancellations as they are entitled to a refund or a free move onto an alternative Ryanair flight.
You can find more information on the changes on the Ryanair website.
They’ll continue to operate a flight schedule that ensures customers who still wish to travel can do so, where travel restrictions allow and in line with guidance from health authorities.
However, if you currently have a booking with easyJet but would prefer not to fly then from 13th March 2020, you can change your flight online and they will waive the flight change fee. Should there be a difference in fare you’ll need to pay this. The changes in policy apply to all existing and new bookings until further notice.
Where they are required to cancel flights, customers will be able to transfer to an alternative flight free of charge or receive a refund.
You can find more information on the changes on the easyJet website.
The latest update from P&O Cruises is in regards to their customers with a booking departing prior to 1st September 2020.
Cancellations: Should you wish to cancel your holiday, P&O Cruises you can do so up to 48 hours before departure if sailing prior to 31st August 2020. Cancelled bookings will receive Future Cruise Credit (FCC) equivalent to the cancellation fees and refunds will be given on any monies paid. FCC can be used up until 31st December 2021 on any cruises sailing before March 2022.
Transfers: Under their new temporary flexible policy, you can choose to transfer your current holiday to any sailing within their current published programme. The temporary update also allows you to change the date of your holiday as late as up to 48 hours before departure.
Sail As Planned: For customers who would like to keep their existing booking as planned, P&O Cruises are offering them on-board credit to enhance your holiday. Credit can be used on excursions, gifts, spa treatments and drinks. The credit amount is dependent on your holiday length, but ranges from £100-600 per cabin.
You can find more information on the changes on the P&O Cruises website.
From 6th March 2020, Travel Republic have removed the fees associated with booking amendments (within reason) or hotel cancellations. This means that you won’t be charged to cancel or change any new hotel booking you make with them up until 7 days prior to your departure.
You can find more information on the changes on the Travel Republic website.
BA are allowing customers to change the travel date on flight bookings made between Tuesday 3 March and Tuesday 31 March without paying a fee. You can also change a booking destination made between Tuesday 3 March and Tuesday 31 March for a voucher of the same value. The voucher can be used as part payment towards a future booking to any destination. It must be redeemed for travel on flights taken within 12 months of your original date of departure.
You can find more information on the changes on the British Aiways website.
As of 6th March 2020, Royal Caribbean’s ‘Cruise with Confidence’ policy will come into effect.
Cancellations: Customers departing on-or-before 31st July 2020 can cancel their holiday up to 48 hours before departure, and receive a Future Cruise Credit (FCC) that can be applied to any future cruise departing in 2020 or 2021 - redeemed on sailings departing on-or-before 31st December 2021.
Transfers: Bookings that wish to change to a different ship or sail date can do so and the change fee will be waived.
You can find more information on the changes on the Royal Caribbean website.
Flights booked with Virgin Atlantic prior to 4th March 2020 for travel until 30th April 2020 are subject to their new temporary flexible cancellation policy. The changes allow you to rebook your flight to a later date (up to 30th September 2020) if needed with no penalty.
You can find more information on the changes on the Virgin Atlantic website.
Change fees will be removed on all new bookings made from Thursday 5th – Tuesday 31st March 2020, and you can change your booking to any date or destination in the next 12 months.
You can find more information on the changes on the Bluesea Holidays website.
The Kuoni Flex initiative allows you to change your holiday dates up to seven days before departure with no amendment charge and is valid on new Kuoni Flex bookings.
You can find more information on the changes on the Kuoni website.
Published on 11th August 2017
Published on 13th March 2020
Published on 4th April 2019