Budget airline Ryanair looks set to face a huge 25m euro (£22m) compensation bill after announcing it will cancel numerous flights over the next few weeks.
It is expected that between 40-50 journeys every day until the end of October will be affected due to a shortage of pilots, after admitting to a mix up in the planning of staff holidays.
Here’s what else we know right now and advice if you are concerned about your flight being cancelled.
Around 2,000 flights have been cancelled up to the end of October, impacting some 400,000 passengers. This equates to about 2% of Ryanair travellers.
The airline has been left with a backlog of staff leave following changes to the way it organises its holiday year, meaning there is a shortage of pilots on standby over the coming weeks.
Ryanair has sent an email to all customers who have had their flights axed, so if you are due to fly with the airline at any stage during the next six weeks, make sure to check your inbox.
At this stage, there is no suggestion that the disruption will extend beyond the next six weeks.
London Stansted flights appear to have seen the most disruption, certainly in the short term, closely followed by Dublin, Barcelona, Milan and Madrid. This is relevant for both departures from and arrivals to each airport.
Passengers are covered by the following EU compensation rules regarding cancelled flights:
You can read more about claiming flight compensation here.
Other than the huge compensation bill Ryanair will be forced to pay out to its customers, shares in the airline fell by 3% in early trading, which reduced £500m off its £18bn stock market valuation.
A full list of cancelled flights up until the end of October have been released on the Ryanair website, which can be found here.
Ryanair are offering two options to those who have seen their flights cancelled. Passengers can cancel their reservation and apply for a full refund, which will be processed within seven working days, or change their cancelled flight for free and switch to an unaffected route, subject to availability.
Yes and no. You could theoretically claim a full refund and then book your flights with an alternative airline but Ryanair have announced that they will not book passengers on to rival airlines to get them to their destination on time as they cannot afford the high cost of competitor prices.
You should consider all alternatives available to you. Your agent is there to help, so if you have booked through one of the advertisers on icelolly.com, get back in touch and an operator will happily assist.
A full list of telephone numbers can be found on our contact us page.
Has your Ryanair flight been cancelled? Comment below and let us know how you've resolved the disruption to your travel plans.
Published on 18th August 2017
Published on 17th August 2017
Published on 27th March 2020