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It's an extremely exciting time here at as we are beginning to fulfil our ambitious plans for the future. We have major plans for development over the next three years in which we aim to achieve our vision of becoming the UK's leading holiday comparison website.

We cannot achieve our aspirations without the commitment and enthusiasm of our dedicated employees who share in our desire to help our customers get the holiday they want and deserve.

We want to attract and retain the best talent available to us and our aim is to have a diverse workforce which reflects the local community we recruit from. We provide an informal, friendly and fun working environment to support individuals achieving high standards of service to our customers and achieve our aims.

Investers in People - Best Company Awards 2017 Personnel Today Awards 2017 - Employee Engagement BVCA Business Transformation Team Award 2017

We are proud to have been accredited with the Investors in People standard, and our assessor commended our approach to people management, working environment and culture, great team and dynamic working environment.

Our 2* accreditation from Best Companies recognises our commitment to excellence and is a credit to all of the team whose dedication and enthusiasm make a great place to work.

We have been awarded the Business Transformation Management Team by Yorkshire and North East BVCA in recognition of the progress within the business since the September 2013. As regional winners, we now go forward into the national final to compete against other UK regions, before the national winners are announced in November. The BVCA awards are the premier annual gatherings of regional private equity and venture capital professionals in the UK.



We are always on the lookout for talented people with commitment and enthusiasm to join our team of dedicated employees who share in our desire to help our customers get the holiday they want and deserve. Click here to find out about the types of roles we have within the business and what our people think about us.

We aim to employ people who reflect the diverse nature of society and we value people and their contribution, irrespective of age, sex, disability, sexual orientation, race, colour, religion or ethnic origin.

We would love to hear from you if you share our enthusiasm and feel you can make a positive contribution to our business.

We currently have the following vacancies available:

Position Terms Closing Date Further Information
Influencer Marketing Coordinator up to £20,000 pa plus benefits 31st August 2017 Job specification

To apply for any vacancy, please email

Due to the high volume of applications we receive for our vacancies, we are not able to reply to everyone individually. If you have not heard from us within 28 days of submitting your application for one of our vacancies, please regard your application as unsuccessful. Strictly no agencies.

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Recruitment Process

Recruitment Process

The Recruitment Process

Our recruitment process at is designed to ensure we recruit the best possible talent. We want people who are passionate and dedicated about helping our customers have a great experience and for our people to have the right skills, abilities and attitude to help us achieve our objectives.

Advertising & Applying for Vacancies

We advertise our vacancies internally within the business and also externally using a range of advertising media.

All applications can be made online by uploading your CV. We would love to hear from you if you share our enthusiasm and feel you can make appositive contribution to our business. So we encourage you to forward your CV to us, so that we can retain your details on file for any future vacancies that arise.


We use a wide range of selection and assessment techniques depending on the vacancy we have.

This could include:

  • Telephone Interview – This would take no more than 30 minutes and helps us gain a basic understanding of your strengths and skills
  • Personality Questionnaire – Our Personality Questionnaire is an on line assessment, and the type of questionnaire you complete will depend on the role you have applied for. Most questionnaires will take no longer than 20 minutes to complete.
  • Face to Face Interview – Face to face interviews will normally take place with your potential line manager and other colleagues, and we will ask detailed questions to gain a better understanding of your skills, knowledge and experience compared to the requirements of the role which is vacant. Interviews are a two way process, so you will also be given the opportunity to ask any questions about the role and company to enable to you decide whether they meet your expectations.
  • Work Based Assessment – We generally ask all prospective applicants to complete a work based assessment. This is to help us to understand your approach and assess your knowledge which we cannot always get from a face to face interview, and to give you an appreciation of the type of work you will be undertaking if you were successful in being appointed. Depending on the role, we may ask you to complete the assessment prior to an interview, or on-site when you attend for interview.

Once all interviews for a role are complete, we will contact you as soon as possible to give you feedback on the outcome of your application. You will be offered the opportunity to request feedback on your application, regardless of the outcome.

If you are offered a position with, we will send you an offer letter and contract of employment soon afterwards and agree a potential start date with you. All positions are offered subject to receipt of satisfactory references and medical assessment.

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Your CV

Your CV

Your CV is your opportunity to sell yourself to us, and show you have the skills, knowledge and experience for the role you are applying for.

We will only shortlist individuals who demonstrate that they meet the requirements of the role, so here are some useful hints and tips to consider before submitting your CV for a vacant role at

Include essential information such as name and contact details but do not include your gender, date of birth, age or marital status – we don't need to know this.

Your CV should:

  • Be easy to read
  • Have clear and concise content and formatting.
  • Focus on your skills, knowledge and experiences relevant to the role you are applying for
  • Detail any significant achievements which you are proud of and demonstrate skills you need for the role you are applying for
  • Detail any relevant employment history with your most recent role shown first, and include your responsibilities and achievements for each role.
  • Have accurate spelling and grammar

It is advisable to include a covering letter with your application which could include why you want the job, why you will be good at the job, and what in particular makes you a suitable candidate for the position.

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Preparing for the interview

Preparing for the interview

Before the interview

It always helps if you are able to research our company so that you can answer any questions about us the interviewers may ask. You can find plenty of information on our website.

Ensure you have read through the job specification in detail and note down any questions about our company or the role that you want to ask at the interview.

Telephone Interviews

Telephone interviews are normally first stage prior to meeting candidates face to face. All our telephone interviews will be pre-arranged so you should aim to take the call in a quiet place where you are able to discuss your application details without any interruptions.

If you are on a mobile, it is a good idea to check that you are in an area that has plenty of reception so that there are no disruptions to the discussion.

Please be prepared to run through your skills and experiences and provide as much detail to support your application as you can.

Face to Face Interviews

We want to find out as much as we can about you so you need to be able to tell us about your skills, knowledge and experience at interview.

Our interviews will be mostly competency based so we will focus on examples of where you have demonstrated your skills and experiences previously, whether this is from employment, education or volunteering.

We will try and put you at ease and our aim is to get the best out of candidates, so we won’t ever ask you trick questions. If you don’t fully understand any of our questions, please let us know and will be happy to clarify.

If you can't think of an answer, allow yourself some time to think before you respond.

Be honest and don't be tempted to exaggerate your skills and experiences as we want to make sure the role is absolutely the right one for you.


We can only gather certain information from an interview, so in addition we will usually ask candidates to complete an assessment to assess their skills level and knowledge.

The assessment will normally be relevant to the job you have applied for and could include:

  • Presentation
  • In-tray exercise
  • Report on a specific topic
  • Personality Questionnaire
  • Ability Tests

At the point we invite you to the interview we will advise you whether you will be expected to complete an assessment.

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Rewards & Benefits

Rewards & Benefits

Competitive Salary

We offer salaries which are competitive within our sector and location in order to attract and retain the best talent.

Annual Leave

We offer enhanced annual leave for all employees and also provide discretionary days in addition to your entitlement. We also offer employees to purchase additional annual leave if required.

Discounted Holidays and Travel Industry Discounts

Employees of Icelolly have the benefit of obtaining holidays and other associated bookings (including flights, accommodation, insurance and transfers) at discounted prices. Holiday bookings are for the benefit of employees and are extended to their close friends and family, subject to certain criteria. Employees are also able to receive concessions with travel industry suppliers such as hotel accommodation, car parking and other associated bookings.

Life Cover

Everyone wants peace of mind so that their loved ones will be cared for in the event that something unexpected happens to them. We are delighted to provide all employees with life cover and this is automatically provided from day one of employment.

We comply with auto-enrolment legislation and all eligible employees are enrolled into our pension scheme three months after their start date. 

Employee Assistance Programme

We offer a comprehensive and totally confidential Employee Assistance Programme which provides specialist, independent, confidential advice, support and assistance which includes either on-line, over the telephone or face-to-face advice.

Season Ticket Loans

We offer employees the opportunity to take out an interest free season ticket loan, enabling repayment over an agreed period through salary, and the opportunity to make significant savings on travelling to work.

Savings Club

The icelolly savings club gives the opportunity for employees to save a portion of their salary every month. Employees decide how much to save per month into a secure account.

Making Your Money Go Further

We’ve teamed up with corporate providers to offer employees privileged access to a tempting package of discounts and corporate benefits, all designed to make your money stretch further.

Flexi Rewards

We offer flexi rewards to recognise and reward achievements, and to support and encourage high levels of engagement and performance. Flexi-rewards allow employees to choose rewards which best suit their individual needs and include rewards such as health cash plan, gym membership, money off holiday balance, private medical insurance and experience days to name a few.

Flexible Working

We try and make sure everyone can work in a way that suits their circumstances. We recognise that flexible working can bring benefits to both the business and to employees and therefore we offer eligible employees the opportunity to work flexible hours. We also offer opportunities for part time work within the business.

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Meet our People

Meet our People

Gemma Product Owner

Gemma Product Owner


Gemma works as part of our analytics team and her job focuses on making the website work in the best possible way for our visitors. She was excited to move her skills into the travel industry after working for a retail company and this role particularly appealed to her as an opportunity to be more hands-on and involved in big projects. In order to be a good Product Owner, Gemma believes that a background in analysis and statistics is vital and that you need to be an active user of the internet to keep up-to-date with the latest trends in the industry. Gemma really enjoys the responsibility of her role and says ‘there’s lots of chances to make a difference. I can suggest a change one day and see it on the website the next day and that’s nice.
Travel plans – Gemma has always wanted to go on safari and to see animals in the wild.

Tom Developer

Tom Lead Developer

Our Lead Developer Tom joined after a varied work history in a wide range of roles and sectors. His role involves ‘lots of hands-on coding work in addition to planning systems and architecture.’ He thinks that broad web development experience along with good soft skills are critical to working in the Development team where they are dealing with people from other teams all the time. When asked what he likes most about working here, Tom said ‘We’ve got a good team here, I like that my work is multi discipline and I can work on all sorts of different projects. I want to help make us leading edge and be the best at what we do.’

Travel plans - Tom is due to visit Barcelona later this year, somewhere he’s always wanted to visit.

Gohar Technical Support

Gohar Technical Support


Gohar joined to further his experience in all fields of IT. His role supports our advertising partners and employees with technical queries and he also has responsibility for managing the site servers and phone systems. Gohar says “There’s a nice friendly atmosphere and I’m given the freedom to do my job. The Company is also really encouraging and provides me with any training I need.”

Interesting fact - Gohar finds it difficult not to smile – seriously! Even when he’s really stressed he always has a smile on his face and the other members of IT don’t know how he does it!

Paul Accounts Assistant

Paul Casual Live Chat Assistant

Paul initially joined as Finance Assistant. His day-to-day activities included cash management and assisting with all aspects of financial control. After making the decision to return to student life to complete his MBA, Paul continues to work for us as a Live Chat Assistant around his study commitments, helping customers who visit our website with a multitude of questions to help them secure the perfect holiday. 

Travel plans - One day, Paul hopes to visit the beautiful Cape Verde islands.

Reema Data Analyst

Reema Data Analyst


Reema joined the team as an intern following her university degree and, as a result of her hard work, secured a permanent role as a Data Analyst. Reema is responsible for the day to day reporting of key performance measures as well as analysing facts and trends on trading patterns to support business improvements. Reema particularly enjoys seeing the data she has investigated being used to help inform business decisions.

Travel plans - Reema likes to combine her love of travel with her passion for cooking and when she’s on holiday enjoys finding authentic local dishes and experimenting with these when she returns home.

Tawseef Test Analyst

Tawseef Test Analyst

As Test Analyst and a certified software tester, Tawseef makes sure that everything is in complete working order on our website no matter what device is being used to access it, picking up errors and bugs as part of the testing process. He likes the relaxed working environment as the role requires a great deal of concentration, and enjoys being part of new and exciting developments.

Interesting Fact - Tawseef can speak four languages and is currently learning a fifth language.

Sharon Customer Experience Advisor

Sharon Customer Experience and Compliance Team Leader  


Sharon oversees our Customer Experience team to ensure the smooth resolution of any customer issues. Having spent much of her career working in travel Customer Services, Sharon thinks that to do well you need to ‘have a really good understanding of customer service and how to implement this consistently so everyone, regardless as to who you interact with gets the best impression of us.’

Fun fact - Sharon once had a scary experience whilst camping on the beach in Australia when a komodo dragon decided to visit her tent. Thankfully, we don’t have many of these in Leeds.

Georgina Product and Commercial Executive

Georgina Product and Commercial Executive

New to the Product Team, Georgina is responsible for to helping to source and promote Top Deals* to our customers. She enjoys working as part of a team and using her knowledge and experience in the travel industry to find deals which will appeal to customers, and working with advertising partners to ensure each campaign is successful.

Fun Travel Fact - Georgina spent two weeks living with a hill tribe in Northern Thailand. As no one in the tribe could speak English and she didn’t want to eat meals without knowing the contents, she only ate eggs in these two weeks which were given as gifts from the tribe.

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Giving Something Back

Giving Something Back

We are committed to supporting local charitable and community organisations and actively support team volunteering for deserving charities. During the past twelve months we have volunteered with The Children's Heart Surgery Fund, Simon on the Streets, The Real Junk Food Project and The Princes Trust. 

Charity Work by
Charity Work by
Charity Work by
Our Values

Our Values

We cannot achieve our aspirations without the dedication and enthusiasm of everyone. We consulted with everyone and gained commitment about how should work together – the result is ‘The Commitments’.

We want to inspire and encourage the highest quality people to deliver success through these Commitments. The Commitments are about how we behave in work so everyone can work to the best of their ability and support how we successfully deliver our business aims.

Work Together
Trust People
Support Each Other
Involve People
Show Integrity

Everyone will support each other as we all travel together – Team icelolly - on this very exciting journey.

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