It's an extremely exciting time here at icelolly.com as we are beginning to fulfil our ambitious plans for the future. We have major plans for development over the next three years in which we aim to achieve our vision of becoming the UK's leading holiday comparison website.
We cannot achieve our aspirations without the commitment and enthusiasm of our dedicated employees who share in our desire to help our customers get the holiday they want and deserve.
We want to attract and retain the best talent available to us and our aim is to have a diverse workforce which reflects the local community we recruit from. We provide an informal, friendly and fun working environment to support individuals achieving high standards of service to our customers and achieve our aims.
We are proud to have been accredited with the Investors in People standard, and our assessor commended our approach to people management, working environment and culture, great team and dynamic working environment.
Our 2* accreditation from Best Companies recognises our commitment to excellence and is a credit to all of the icelolly.com team whose dedication and enthusiasm make a great place to work.
We have been awarded the Business Transformation Management Team by Yorkshire and North East BVCA in recognition of the progress within the business since the September 2013. As regional winners, we now go forward into the national final to compete against other UK regions, before the national winners are announced in November. The BVCA awards are the premier annual gatherings of regional private equity and venture capital professionals in the UK.
We are always on the lookout for talented people with commitment and enthusiasm to join our team of dedicated employees who share in our desire to help our customers get the holiday they want and deserve. Click here to find out about the types of roles we have within the business and what our people think about us.
We aim to employ people who reflect the diverse nature of society and we value people and their contribution, irrespective of age, sex, disability, sexual orientation, race, colour, religion or ethnic origin.
We would love to hear from you if you share our enthusiasm and feel you can make a positive contribution to our business.
We currently have the following vacancies available:
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To apply for any vacancy, please email firstname.lastname@example.org
Due to the high volume of applications we receive for our vacancies, we are not able to reply to everyone individually. If you have not heard from us within 28 days of submitting your application for one of our vacancies, please regard your application as unsuccessful. Strictly no agencies.Return to top
Our recruitment process at icelolly.com is designed to ensure we recruit the best possible talent. We want people who are passionate and dedicated about helping our customers have a great experience and for our people to have the right skills, abilities and attitude to help us achieve our objectives.Advertising & Applying for Vacancies
We advertise our vacancies internally within the business and also externally using a range of advertising media.
All applications can be made online by uploading your CV. We would love to hear from you if you share our enthusiasm and feel you can make appositive contribution to our business. So we encourage you to forward your CV to us, so that we can retain your details on file for any future vacancies that arise.Selection
We use a wide range of selection and assessment techniques depending on the vacancy we have.
This could include:
Once all interviews for a role are complete, we will contact you as soon as possible to give you feedback on the outcome of your application. You will be offered the opportunity to request feedback on your application, regardless of the outcome.
If you are offered a position with icelolly.com, we will send you an offer letter and contract of employment soon afterwards and agree a potential start date with you. All positions are offered subject to receipt of satisfactory references and medical assessment.Return to top
Your CV is your opportunity to sell yourself to us, and show you have the skills, knowledge and experience for the role you are applying for.
We will only shortlist individuals who demonstrate that they meet the requirements of the role, so here are some useful hints and tips to consider before submitting your CV for a vacant role at Icelolly.com.
Include essential information such as name and contact details but do not include your gender, date of birth, age or marital status – we don't need to know this.
Your CV should:
It is advisable to include a covering letter with your application which could include why you want the job, why you will be good at the job, and what in particular makes you a suitable candidate for the position.Return to top
It always helps if you are able to research our company so that you can answer any questions about us the interviewers may ask. You can find plenty of information on our website.
Ensure you have read through the job specification in detail and note down any questions about our company or the role that you want to ask at the interview.Telephone Interviews
Telephone interviews are normally first stage prior to meeting candidates face to face. All our telephone interviews will be pre-arranged so you should aim to take the call in a quiet place where you are able to discuss your application details without any interruptions.
If you are on a mobile, it is a good idea to check that you are in an area that has plenty of reception so that there are no disruptions to the discussion.
Please be prepared to run through your skills and experiences and provide as much detail to support your application as you can.Face to Face Interviews
We want to find out as much as we can about you so you need to be able to tell us about your skills, knowledge and experience at interview.
Our interviews will be mostly competency based so we will focus on examples of where you have demonstrated your skills and experiences previously, whether this is from employment, education or volunteering.
We will try and put you at ease and our aim is to get the best out of candidates, so we won’t ever ask you trick questions. If you don’t fully understand any of our questions, please let us know and will be happy to clarify.
If you can't think of an answer, allow yourself some time to think before you respond.
Be honest and don't be tempted to exaggerate your skills and experiences as we want to make sure the role is absolutely the right one for you.Assessment
We can only gather certain information from an interview, so in addition we will usually ask candidates to complete an assessment to assess their skills level and knowledge.
The assessment will normally be relevant to the job you have applied for and could include:
At the point we invite you to the interview we will advise you whether you will be expected to complete an assessment.Return to top
We offer salaries which are competitive within our sector and location in order to attract and retain the best talent.
We offer enhanced annual leave for all employees and also provide discretionary days in addition to your entitlement. We also offer employees to purchase additional annual leave if required.
Employees of Icelolly have the benefit of obtaining holidays and other associated bookings (including flights, accommodation, insurance and transfers) at discounted prices. Holiday bookings are for the benefit of employees and are extended to their close friends and family, subject to certain criteria. Employees are also able to receive concessions with travel industry suppliers such as hotel accommodation, car parking and other associated bookings.
Everyone wants peace of mind so that their loved ones will be cared for in the event that something unexpected happens to them. We are delighted to provide all employees with life cover and this is automatically provided from day one of employment.
Employee Assistance Programme
We offer a comprehensive and totally confidential Employee Assistance Programme which provides specialist, independent, confidential advice, support and assistance which includes either on-line, over the telephone or face-to-face advice.
Season Ticket Loans
We offer employees the opportunity to take out an interest free season ticket loan, enabling repayment over an agreed period through salary, and the opportunity to make significant savings on travelling to work.
The icelolly savings club gives the opportunity for employees to save a portion of their salary every month. Employees decide how much to save per month into a secure account.
Making Your Money Go Further
We’ve teamed up with corporate providers to offer employees privileged access to a tempting package of discounts and corporate benefits, all designed to make your money stretch further.
We offer flexi rewards to recognise and reward achievements, and to support and encourage high levels of engagement and performance. Flexi-rewards allow employees to choose rewards which best suit their individual needs and include rewards such as health cash plan, gym membership, money off holiday balance, private medical insurance and experience days to name a few.
We try and make sure everyone can work in a way that suits their circumstances. We recognise that flexible working can bring benefits to both the business and to employees and therefore we offer eligible employees the opportunity to work flexible hours. We also offer opportunities for part time work within the business.
Gemma works as part of our analytics team and her job focuses on making the icelolly.com website work in the best possible way for our visitors. She was excited to move her skills into the travel industry after working for a retail company and this role particularly appealed to her as an opportunity to be more hands-on and involved in big projects. In order to be a good Conversion Manager, Gemma believes that a background in analysis and statistics is vital and that you need to be an active user of the internet to keep up-to-date with the latest trends in the industry. Gemma really enjoys the responsibility of her role and says ‘there’s lots of chances to make a difference. I can suggest a change one day and see it on the website the next day and that’s nice.
Travel plans – Gemma has always wanted to go on safari and to see animals in the wild.
Our Lead Developer Tom joined icelolly.com after a varied work history in a wide range of roles and sectors. His role involves ‘lots of hands-on coding work in addition to planning systems and architecture.’ He thinks that broad web development experience along with good soft skills are critical to working in the Development team where they are dealing with people from other teams all the time. When asked what he likes most about working here, Tom said ‘We’ve got a good team here, I like that my work is multi discipline and I can work on all sorts of different projects. I want to help make us leading edge and be the best at what we do.’
Travel plans - Tom is due to visit Barcelona later this year, somewhere he’s always wanted to visit.
Gohar joined icelolly.com to further his experience in all fields of IT. His role supports our advertising partners and employees with technical queries and he also has responsibility for managing the site servers and phone systems. Gohar says “There’s a nice friendly atmosphere and I’m given the freedom to do my job. The Company is also really encouraging and provides me with any training I need.”
Interesting fact - Gohar finds it difficult not to smile – seriously! Even when he’s really stressed he always has a smile on his face and the other members of IT don’t know how he does it!
Paul initially joined icelolly.com as Finance Assistant. His day-to-day activities included cash management and assisting with all aspects of financial control. After making the decision to return to student life to complete his MBA, Paul continues to work for us as a Live Chat Assistant around his study commitments, helping customers who visit our website with a multitude of questions to help them secure the perfect holiday.
Travel plans - One day, Paul hopes to visit the beautiful Cape Verde islands.
Since joining icelolly.com in 2013 as a Marketing Assistant, Kate has progressed through several job roles mainly focused on content writing and SEO. As Campaign Manager she’s now responsible for planning and executing integrated marketing campaigns, ensuring that the whole team is working together to deliver projects. Kate says that working at icelolly.com has given her lots of opportunities to learn new skills and develop her career in a supportive and exciting environment.
Travel plans - Unsurprisingly, there are lots of places on Kate’s travel bucket list including Cuba, Vietnam and Croatia where she’ll be visiting later this summer.
Bradley joined the icelolly team as an apprentice in our Development team and as a result of his hard work, secured a permanent role at the end of his apprenticeship. Before joining us, Bradley studied IT at college and was attracted to our apprenticeship scheme due to the amount of hands-on coding experience he would get. As well as attending a training centre on a regular basis, Bradley is learning new coding languages as part of his role and says that a willingness to learn is an essential part of being an apprentice.
Travel plans - Bradley says that he’s always wanted to visit Canada and thinks it’s somewhere he’d eventually like to end up living.
Sharon oversees our Customer Experience team to ensure the smooth resolution of any customer issues. Having spent much of her career working in travel Customer Services, Sharon thinks that to do well you need to ‘have a really good understanding of customer service and how to implement this consistently so everyone, regardless as to who you interact with gets the best impression of us.’
Fun fact - Sharon once had a scary experience whilst camping on the beach in Australia when a komodo dragon decided to visit her tent. Thankfully, we don’t have many of these in Leeds.
We are committed to supporting local charitable and community organisations and actively support team volunteering for deserving charities. During the past twelve months we have volunteered with The Children's Heart Surgery Fund, Simon on the Streets, The Real Junk Food Project and The Princes Trust.
We cannot achieve our aspirations without the dedication and enthusiasm of everyone. We consulted with everyone and gained commitment about how should work together – the result is ‘The Commitments’.
We want to inspire and encourage the highest quality people to deliver success through these Commitments. The Commitments are about how we behave in work so everyone can work to the best of their ability and support how we successfully deliver our business aims.
Everyone will support each other as we all travel together – Team icelolly - on this very exciting journey.Return to top