Customer Service


WhatsApp Holiday Alerts

Sign up to receive's WhatsApp holiday alerts!

Need to get away for a little R&R? We’ve teamed up with My Spa Pass, to offer two lucky people an indulgant spa day at any Macdonald Spa Hotel!

Not only that, we’re also giving you the chance to purchase a year’s membership at My Spa Pass for £15 instead of the usual £50 price - that's a saving of 70%. Simply enter the code MSP-ICELOLLY at the checkout on their website, available here.

All you have to do to be in with a chance of claiming this top prize is sign up to receive’s WhatsApp holiday alerts by 23:59pm on Sunday 23rd September 2018. Already on the database? Don’t worry, as a dedicated subscriber we’ve automatically entered you into the draw.

We’ll also send the latest holiday deals and news straight to your mobile, making it easier than ever to hear about the best bargains from your favourite price comparison website. Sound good? Register below now!

Terms and Conditions


An indulgent spa day for 2 at any Macdonald Hotel listed on their website

  • Subject to availability. Excludes Saturdays and bank holidays
  • Available across all Macdonald Spa properties
  • Spa Day must be booked before 31/12/2018


  • The organiser of this competition is, with the prize supplied by Macdonald Hotels, in conjunction with My Spa Pass
  • The competition starts at 9am on Friday 10th August 2018 and ends at 11:59pm on Sunday 23rd September 2018
  • One subscriber will be chosen by random selection using a random number generator from all valid entries within one working day of the competition closing date
  • The winner will have 24 hours to confirm their acceptance, which will begin after first contact from has been initiated via a direct WhatsApp message. Failure to respond will result in a redraw and a new winner will be selected
  • will not sell or share your data with any other company. However, for the prize winners only, we may need to pass your details on to Macdonald Hotels and/or My Spa Pass for the purposes of facilitating the prize on our behalf
  • The prize winner will be responsible for ensuring that they have read, understood and accepted the terms and conditions and hereby confirm that they consent to a transfer of their information to Macdonald Hotels and/or My Spa Pass to the extent necessary for the fulfilment of the prize
  • The winner may also be referenced in marketing communications once the competition has ended, such as social media posts


  • Entry into the prize draw will be deemed as acceptance of these rules
  • In order to enter the competition prize draw, entrants must subscribe to receive’s WhatsApp holiday alerts before 11:59pm on Sunday 23rd September 2018. Current WhatsApp subscribers will be automatically entered
  • Entries are limited to one per person
  • reserves the right to ask any potential winner for documented proof of name and address status
  • No cash alternative will be available and all promotion prizes are non-transferable and non-negotiable