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FAQs

Booking

Is the price advertised on icelolly.com a live price?
icelolly.com is not a live site, however we strive to ensure that all prices displayed by our advertisers are up to date. Due to the nature of the travel industry prices can fluctuate by the minute especially in the case of flights. When advertisers are made aware that an offer is no longer available they are required to update or delete the offer as soon as possible. Please contact the advertiser to confirm current prices.
I have a query about the holiday I've booked via icelolly.com; who do I contact?
You need to contact the travel company directly that you booked your holiday with. Contact details can be found on the email that you were sent after finalising your booking. The name of the travel company can also be found on your bank or credit card statement depending on your chosen payment method.
I have a query about a holiday advertised on icelolly.com; who do I contact?
If your query is relating to any aspect of the actual holiday such as what?s included etc. then you need to contact the travel company directly using the number provided. For any other type of query please please email us at contactus@icelolly.com
I can't remember the company I booked with via icelolly.com; how do I find this out?
Contact details can be found on the email that you were sent after finalising your booking. The name of the travel company can also be found on your bank or credit card statement depending on your chosen payment method.
What is included in the advertised price on icelolly.com?
All prices advertised on icelolly.com are based on two adults sharing and incorporate the cost of both the accommodation and the flights. The price also includes all compulsory taxes and booking fees, as well as your cabin baggage.
What isn't included in the advertised price on icelolly.com?
The prices advertised normally exclude luggage and transfer costs, occasionally these may be included. It just depends on the type of holiday that you require. Please call the relevant advertiser to confirm what is included along with the costs of any optional extras.
I want to cancel a holiday that I have booked; who do I contact?
You need to contact the travel company who you arranged your holiday with, who will be able to provide you with all the relevant information regarding any cancellation policies that might apply.
How do I find out more information regarding the cost of luggage or transfers?
If you contact the travel company who are advertising the holiday they will be able to provide you with all the relevant information that you require, and tailor a specific package to meet your individual needs.
How far in advance do I need to book my holiday?
Booking time frames before travel will vary between holiday providers. Please contact the relevant holiday provider to find out more.
Can I book my holiday online?
There are a number of travel companies currently advertising on our site, that allow you the ability to arrange your holiday online.
Are the holidays advertised on icelolly.com protected?
At icelolly.com we believe you should be able to book with confidence, secure in the knowledge that you and your money are protected in the event that anything should go wrong while booking or enjoying your package holiday. To ensure that your trip is protected, all travel companies that advertise on icelolly.com must provide financial protection for the package holidays they offer in line with the Package Travel Regulations 1992. If your package holiday includes a flight protection will be provided by way of an ATOL. If your package holiday does not include a flight, protection will be provided by ABTA or the Travel Trust Association.
What if I book accommodation only and not a package?
The above financial protection may not apply to stand alone travel arrangements such as accommodation only. Please check and confirm with your travel provider before making a booking what arrangements may be in place.
How do I check if a travel provider advertising on icelolly.com is a member of ABTA?
To verify that any of our travel providers are members of ABTA and adhere to their Code of Conduct please click on the following link ? https://abta.com/find-a-member

Payment

Is it possible to pay for my holiday on two different cards?
Yes, it is usually possible to split the payment. Confirm this with the holiday provider first before making the booking.
Are there any surcharges for paying via debit card?
Surcharges for paying via a debit or credit card will differ depending on the holiday provider. icelolly.com displays the relevant charges next to each holiday that is advertised, these charges will also be confirmed to you prior to any payment being taken when you arrange your holiday with one of our providers.
How long before the flights does the holiday have to be paid for?
Different companies will have different payment terms but it's roughly between 12 and 14 weeks depending on the airline.
Do I pay icelolly.com for my holiday?
No, icelolly.com is a holiday price comparison site only, so we only compare the holidays. You will pay the holiday provider direct.
Do you have to pay in full or is it possible to pay a deposit?
It will depend on the holiday provider you make the reservation with whether it is possible to pay in instalments. Please contact the holiday provider to find out.

Flights

Are all flights advertised on icelolly.com direct to the destination selected?
The majority of flights advertised are direct to the destination, however indirect flights can also be offered as part of the advertised price. Please contact the advertiser to confirm the details of the flights included within the price.
Do all holidays include return flights?
All prices advertised on icelolly.com are based on two adults sharing a room and incorporate the cost of both the accommodation and the flights.
How can you find out the flight times?
Flight times will be provided to you by the travel company as part of the confirmation process. You will then receive email confirmation containing all the relevant information regarding your holiday.
How do I find out the name of the airline my flights are booked with?
The name of the airline will be provided to you by the travel company as part of the confirmation process. You will then receive email confirmation containing all the relevant information regarding your holiday.
How do I find out hand luggage restrictions for my holiday?
There are national restrictions on what can be taken on a plane in hand luggage - make sure your bag is okay by checking the UK Foreign Travel Advice website: https://www.gov.uk/hand-luggage-restrictions

General questions

Who are icelolly.com?
icelolly.com is a price comparison website for holidays which are supplied by travel companies who advertise their offers on our site. As such we are not a travel company and therefore we do not sell tickets or holidays.
I need advice about a passport or visa issue; who do I contact?
For all advice regarding passports and visas please go to: https://www.gov.uk/browse/abroad
How do I tell you about an issue on your website?
In order to improve customer experience on our website, we welcome all positive and negative comments regarding the site, including faults, speed issues, improvements, errors, etc. Please email us at: contactus@icelolly.com