icelolly.com is a holiday price comparison site, advertising deals supplied by a range of holiday providers. We keep our customers safe by ensuring that we only advertise providers who are registered with a recognised travel association, such as ATOL, ABTA or the International Air Transport Association.
These associations are responsible for ensuring that all providers maintain high levels of customer service, and guarantee that you are protected financially if the provider stops trading for any reason. In the unlikely event that the provider of your holiday goes out of business, the travel association will ensure that you receive a refund or are able to complete your holiday at no extra cost.
icelolly.com also operate their own code of conduct, a set of standards that we require all our partners to adhere to. Our code of conduct ensures that all our customers have the best possible experience when they book a holiday found on our website.
This means that you can use icelolly.com with confidence, safe in the knowledge that your money and your holiday are protected, whoever you book with!
In the event that you encounter any problem while booking with a provider advertising on our site, icelolly.com are happy to help. Our customer experience team are on hand to act as a point of communication between customer and provider, and make sure that all issues are resolved in an efficient and timely manner.
icelolly.com are committed to ensuring that the offers and prices supplied by our partners are genuine and are available to book at the advertised price. To demonstrate our commitment to compliance icelolly.com approached West Yorkshire Trading Standards Service towards the end of 2013 for advice and guidance in all areas of our business.
Our processes and T&Cs have been reviewed and we are proud to say that West Yorkshire Trading Standards Service has accepted icelolly.com as a Primary Authority Partner.