Customer Service


Is Safe?

Is safe to use? is a holiday price comparison site, advertising deals supplied by a range of holiday providers. We believe you should be able to book with confidence, secure in the knowledge that you and your money are protected in the event that anything should go wrong while booking or enjoying your holiday.

To ensure that your trip is protected, all holiday providers must provide financial protection for the package holidays they offer. All flight inclusive packages are ATOL protected and non-flight packages will be protected by ABTA.

Please confirm with your holiday provider what protection is in place if you are booking a non-package arrangement such as hotel only. To verify that our holiday providers are members of ABTA and adhere to their Code of Conduct please click on the following link –

Book With Confidence also operates their own code of conduct, a set of standards that we require all our holiday providers to adhere to. Our code of conduct ensures that all visitors to our site have the best possible experience when they book a holiday found on our website.

This means that you can use with confidence, safe in the knowledge that your money and your holiday are protected, whoever you book with!

In the event that you encounter any problem while booking with a provider advertising on our site, are happy to help. Our customer experience team are on hand to act as a point of communication between customer and provider, and make sure that all issues are resolved in an efficient and timely manner. are committed to ensuring that the offers and prices supplied by the holiday providers are genuine and are available to book at the advertised price. To demonstrate our commitment to compliance approached West Yorkshire Trading Standards Service towards the end of 2013 for advice and guidance in all areas of our business.

Our processes and T&Cs have been reviewed and we are proud to say that West Yorkshire Trading Standards Service has accepted as a Primary Authority Partner.